Refund and returns policy
We offer refund and/or exchange within the first 14 days of your purchase. If more than 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for refunds and exchanges:
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced items can be refunded; sale items cannot be refunded.
- If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Changes(if it is applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to email@example.com and send your article to: Rúa Miguel de Cervantes, 5, Culleredo 15199 A Coruña
The following goods are exempt from refunds:
- Gift cards (gif cards).
- Any item that is not in its original condition, is damaged, or is missing a part for reasons that were not due to an error on our part.
- Any item that is returned more than 14 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then it will be processed and a refund will be issued to your credit card or original method of payment.al. This refund may take several days to become effective.
- If you haven’t received a refund yet, please check your bank account again first as it may take time before it takes place. Next, contact your credit card company.
- If you have done all this and still have not received your refund, contact us by email firstname.lastname@example.org
- You will be responsible for paying your own shipping costs to return the item.
- Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it takes for your product to arrive may vary.
- Please note that we cannot guarantee that we will receive your returned item.